Shipping policy

By placing an order with POMFURS©, you are accepting our Shipping Policy. If you do not accept or you have questions please contact us immediately, so we may assist you in answering any questions or concerns. 

Cancellations-
Orders may be cancelled within 1 hour of ordering. Please contact us via email with your order number- rachel@rachelmichelle.art. 

Delivery Times-
As we gather your POMFURS© merch, our products may be sent to you from all around the globe. This means they may depart from various locations and/or arrive to you in separate packages. Delivery times can vary.

Tracking & Notifications-
We will send you an email with your tracking information once it is available. You can also check your item’s tracking information on your order status page. Feel free to contact us at any time if you have questions about your order or its status.

Guarantee-
We guarantee delivery of your order within 60 days. POMFURS© is not responsible for items that could not be delivered to their destination because of an incorrect or undeliverable address. It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase.

POMFURS© will not be held responsible in the event your package is believed to be stolen or missing after the carrier marks it as delivered. If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx/DHL or UPS and file a police report if necessary. POMFURS© will not issue refunds or replacements once the package is marked as delivered by the courier. If you are unhappy with your order once it arrives, please see our refund policy.